Registration for the Complimentary In-Home Warranty Service
* EXTENDED WARRANTY PERIOD
Life time technical support
Accessory light and remote
Special offers on parts and other products
Customers must retain the oringal purchase receipt for warranty.
* Registration has to be completed within 1 month from the purchase date for the above offers
PRODUCT INFORMATION: (all mandatory fields)
Complimentary In-Home Warranty Service:
Unlike most small home appliances that require customers to bring in the product for warranty, we specially offer a complimentary In-Home warranty service. If customer is having any trouble with the product, we will provide a trouble shooting assistance first and will also provide an on-site technical visit when is necessary. However, if the issue cannot be found or it is not within the warranty coverage area after the on-site inspection, the customer will be responsible for the cost of the visiting.
The service do not apply to the following situations:
Any problem caused by incorrect installation, usage, operation, and / or weather, parts that can be adjusted by the user
Noise caused by un-tightened parts / screws
Outbound islands, forbidden areas, and locations that do not allow vehicles
Product that is for used at overseas or purchased from un-authorized dealer
Product has been modified
Product that is installed at a location that requires special access equipment (scissor lifts, scaffolding, long ladders etc)
All consumption goods such as battery, light bulb (except built-in light bulb)
Glass, fan blade and the fan housing
Regular on-site inspection
A trouble shooting guide is included with every fan for customer's reference. Our team can also be reached by telephone within the office hours should the customer may require any assistance.
In case of any dispute, EL AR reserves the right of final decision.