Frequently Asked Questions
Q1: How do ceiling fans work?
As we all know, fans keep us cool because of the wind-chill effect which takes away the hot air from the surface of our skin and this helps to keep us cool. Different from pedestal and desk fans which provide directional wind, ceiling fans provide even air flow and circulate the air in the room and this provides a different level of comfort.
Q2: Where are these brands originated from?
Our collections are from America and Australia and the brands have established in the ceiling fan industry for many years. The products are known by design and quality. Some models are designed by well-known designers, therefore the fans are not wholesale led lights
only practical but also good looking for modern days living. For more detail of our brands, please check out the “About Us” page on this website.
Q3: Low ceiling – I cannot install a ceiling fan because my ceiling is not high enough?
That is a common myth and it is certainly not true. Most of our ceiling fan models are only 1 foot in height. According to the international standard, there should be minimum 7 feet distance between the fan blades and the floor. In Hong Kong, most apartment buildings have 8 feet ceiling as the lowest height. Therefore, after deducting the height of the fan, you have plenty of distance in between.
Q4: High ceiling – Can I install a ceiling fan on a high ceiling?
Yes, you can. The appropriate distance between the fan and the floor is 7 – 8 feet for efficiency. It is suggested to install the fan with an accessory extension down rod so the fan would be at an appropriate height. The accessory down rods are available in 3 feet and 6 feet and they can be shortened to an ideal length during the installation as per you need.
Q5: Slope ceiling – Can I install a ceiling fan on a slope ceiling?
Yes, most models can be installed at a ceiling with certain degree of slope without adding any additional accessory. If your ceiling slope is greater than the fan is designed for, you will need to install the fan with an accessory slope ceiling kit – maximum 45 degrees. In most cases of slope ceiling, you will also need to install the fan with an accessory extension down rod to keep the fan blades from contacting the ceiling. There are models that are designed for flush mount and they are not suitable for installing on a slope ceiling.
Q6: Do I need a big room for ceiling fan?
Not necessarily. Our fans are available in many sizes, suitable for all kinds of rooms from tiny to spacious.
Q7: Can I install a ceiling fan at outdoor areas?
Most ceiling fans are designed for used indoor. There are models that can be installed at outdoor cover locations or outdoor wet locations. You may choose the fan model base on your need.
Some customers may want install an indoor use fan at outdoor areas such as balcony or terrace. In this circumstance, they have to understand and accept the humidity and UV level is higher and these can cause the wear and tear to be greater compare to use indoor. Water damage is not being covered in the warranty unless it is a fan for outdoor wet locations and it was installed correctly.
Q8: Is ceiling fan a green product?
Definitely! A good ceiling fan only uses approximately the same power of a regular light bulb. It can keep you cool without sacrificing comfort on hot days and it also can help to keep you warm and save lots on energy cost on cold days. Please check out the “Comfort Living” page on the website for more details.
Q9: What are the benefits by using a ceiling fan?
There are many benefits from having a good ceiling fan. Our page of “Comfort Living” can explain more in detail.
Q10: How can I use the fan in all seasons?
A good quality efficient ceiling fan can be used in four seasons. Please check out the “Comfort Living” on this website and it will explain how.
Q11: How do I choose a right ceiling fan?
Please check out our “How to Choose” page on this website and it provides detail information to help you choose a right fan base on your criteria and needs.
Q12: Can I purchase one accessory remote for multiple ceiling fans?
Each accessory remote comes with a remote handset and a receiver. A ceiling fan can only response to the remote handset if it has the receiver installed. Therefore, the answer is no because the other fans that do not have a receiver installed would not response to the remote handset. Each fan should have its own set of remote control and receiver and they can be set on different channels for individual operation.
In some special cases, you can also set the same type of remote controls onto the same channel for group operation. That means you can use one remote handset to operate a group of fans together.
Q13: Can someone help me with the installation?
We do have a professional installation service available for purchases of our products. Please feel free to contact us for details.
Q14: Are the ceiling fans noisy?
No, all of our ceiling fans are whisper quiet. In case there is a noise during the operation, it is likely there are parts untightened and that can be fixed manually or you can contact us for assistance.
Q15: How to clean a ceiling fan?
You may use a slightly damp cloth to clean the surface of the fan body and the blade. Please make sure the cloth is not dripping wet. There is no need to take the fan down to wash or never use any strong detergent to clean the product as it may damage the materials. If necessary, you can add a few drop of mild dish washing liquid into the water for the cloth.
Q16: What is the warranty?
If your ceiling fan is purchased from us or our official re-sellers as listed, your ceiling fan would receive an extensive 3 year in-home warranty for the motor and 1 year in-home warranty for the accessories. This warranty covers the fans installed in Hong Kong and Australia only. Please register your information with us on our “Warranty” page and you must retain your purchase receipt for the warranty. For more detail about the warranty coverage, please check out our “Warranty” page.
If your fan is installed in other countries, you can check with us for the warranty policy for overseas sales.
Q17: More blades / More RPM = More airflow?
Not exactly. There are many factors such as the design of the fan, the angle of the blades, the location for installing the fan etc. can affect the airflow. The number of blades is mainly for the look and design. As for the RPM, if the angle and the shape of the blade is aerodynamics, the fan does not need a high RPM to offer great airflow.